Eco Sash & Case Guides

Coronavirus (COVID-19) FAQs

At Eco Sash & Case safety is still our number one priority and we are working safely to ensure your peace of mind.

We remain committed to the procedures that we have put in place. These enable our survey and installation teams to provide our window renovation services in the safest possible way.

If you are happy for your work to take place during a lockdown, we are continuing to visit customers’ homes – fully equipped with PPE and maintaining social distancing, where possible.

When working on your windows, you may notice that our teams and processes look a little different. The safety and well-being of our employees, customers and clients alike remains our top priority and, as part of our commitment to this, we have adopted many new ways of working.

Please bear in mind that Coronavirus guidelines can change regularly, so we will always do our best to follow the most up-to-date guidance.

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The ongoing challenges have caused some inevitable disruption to our business that we work tirelessly to minimise. Our lead times may be longer than usual– please speak to our office staff, who will be able to advise further.

We would like to reassure you that we’re focusing all our efforts on fulfilling current installations, and endeavour to keep customers fully up-to-date on the situation, as it changes. In the meantime, we would like to thank for your patience as we strive to uphold our exacting standards of service.

For any other queries, don’t hesitate to get in touch at or call us on 0131 441 4433.

If you have work scheduled to start but are self-isolating or shielding, please contact us immediately.

We’re ‘Covid Secure’, as per all Government guidelines. We have also conducted our own Covid-19 Risk Assessments.

Our Installers have been through a thorough Covid-19 Safety Induction to ensure they are fully aware of their responsibilities. Installers will only attend your property if they feel well and are not showing symptoms such as fever, cough or a loss of taste or smell.

If you have a survey or installation booked within the next two weeks, it’s very important that you advise us as far in advance as possible if anyone in your home has Covid-19 symptoms, has had a recent positive test result or you’ve been asked to self‐isolate. This will enable us to offer you an alternative date for your survey or work to be carried out.

If anyone feels ill whilst on site they have been advised to leave immediately and seek a test. This may mean we need to make last-minute changes to our installation schedule, but we hope you understand, this is for the safety of us all.

Our Surveyors and Installers will come fully prepared to all homes and sites, with their Personal Protective Equipment (PPE). These include face coverings, hand sanitiser and they have spray bottles with disinfectant to ensure all equipment and working areas in your home are cleaned down at the end of each day.

They have a face visor for when they first arrive on site. They are encouraged to ensure a 2-metre distance where possible and have any discussions with customers outside (weather permitting) or inside but open windows to ensure good ventilation.

All staff are informed to ensure they maintain a 2-metre distance wherever possible. If they cannot achieve this, then they must wear a face covering when in close proximity to customers or one another. When our Installers need to speak with you, they have been advised if possible to speak outside the property or next to an open window in a well ventilated area.

No – there’s no maximum. Our teams are working in ‘bubbles’ but even if we need two ‘bubbles’ on one job, we’re encouraging installers to work with their team mate when they have to be within 2-metres of each other. In this situation they will also wear face coverings.

Our teams are used to wearing PPE so there’s no reason why the new procedures should slow things down.

Moving forwards, we will monitor local lockdowns in the UK to ensure customer and installer safety. This may mean we need to make last-minute changes to our installation schedule, but we hope you understand, this is for the safety of us all.

If you have an installation booked within two weeks of your return from a trip abroad – to any destination – you have an obligation to notify us at the earliest opportunity. This is to ensure the most recent government guidelines are followed for the safety of our teams, their families and subsequent customers that they may be visiting. Please be aware that this – along with other situations caused by Coronavirus – may cause delays to your work, but we cannot compromise where safety is concerned.

On the day of your planned work, you have a responsibility to ensure our team have a clean and clear room to work in. You and any members of your family must also remain in a different part of the property for the duration of our team’s visit, to allow for social distancing.

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The Homeowners’ Guide to Repairing and Replacing Sash & Case Windows, Sustainably
The Homeowners’ Guide to Repairing and Replacing Sash & Case Windows, Sustainably

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